CATEGORY: Leadership and Management

Developing & Implementing Service Recovery Plans

Course Access: Lifetime
Course Overview

Aims & Outcomes:

  • Explain
    when and why a service recovery plan is needed, and events that led up to a
    service recovery event
  • Discuss
    behaviours that need to be demonstrated when putting a Service Recovery plan
    into practice
  • Identify
    what a route cause of an issue is to stop issue escalation

Audience:

Line mangers completing L3 competencies.

Delivery:
Adobe Connect

 

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