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Operations Manager

This course will cover a range of subjects from building relationships, change management, coaching skills and self-awareness to finance and project management. Presented by a range of subject matter experts and guest speakers you can be confident you’ll be given all the tools you need to develop your leadership skills and completed the required assessments.

Progression:

After successfully completing an Operations/Departmental Manager apprenticeship, you will be awarded the ILM Level 5 Diploma for Leaders. This qualification enhances your employability, and you could even consider moving on to study the Level 6 Chartered Manager Degree Apprenticeship, and potentially the Level 7 Senior Leader Apprenticeship.

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ILM Level 5 Diploma for Operational Managers
15 months (plus 3 month for EPA)
Assessed virtually

An operations manager is someone who manages a team and/or projects and achieves operational or departmental goals and objectives, as part of their organisational strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

The apprenticeship programme includes the following modules:
  • Personal Development
  • Communication Skills
  • Managing Teams
  • Business Planning
  • Project Planning
  • Financial Practices
  • Operational Planning and Management

The Operations Manager course is ideal for professionals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy. Roles may include: operations manager, regional manager, divisional manager, department manager and specialist managers.

LILM Level 5 Diploma for Operational Managers

As well as on programme assessments there will be an end-point assessment (EPA) which will be carried out by an external independent assessor. This will include a series of assessment elements completed by the apprentice. For an up-to-date assessment plan please visit the IfATE standards page. Each component of end-point assessment is graded with an overall grade and given a fail, pass or distinction.

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