Communicating with Impact and Influence

During this session, learners explore the importance of effective communication by understanding the communication cycle.

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3 hours

Course summary

During this session, learners explore the importance of effective communication by understanding the communication cycle and the impacts of miscommunication, how to create impactful communication by utilising methods of influence and persuasion.

Applicable audience	This learning is suitable for all learners.
Pre-requisites	There are no pre-requisites required for this learning.
Delivery method	This learning is delivered by a virtual classroom.
Duration	This learning will take 3 hours to complete.
Materials and resources required	Learners should have access to a computer with an internet connection and Microsoft Teams.
Refresher	This learning should be completed as required.
Minimum/maximum learner numbers	A minimum of 4 and a maximum of 12 learners are required for this learning.

The aim of this learning is to explain what effective communication is, and how learners can use the principles of communication as well as persuasion to increase their impact.

Learners will be able to:

Explain the components of the communication cycle and why effective communication is important
Identify how miscommunications can happen and the five elements of great communication
Plan your communication applying the three levels of influence
Articulate the basic principles of influencing and persuasion
Describe the 6 sources of power to influence