Customer Service Practitioner


The Customer Service Practitioner Apprenticeship is designed for learners in customer Service roles of which are many and varied. Receptionist, Customer Service Assistant, Customer Service Administrator.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Level 2 Diploma for Customer Service Practitioners

18 months

Assessed virtually

This qualification consists of  mandatory units covering knowledge and skills competencies, with optional specialisms which can be combined in flexible ways to reflect the real working context of different learners.

The mandatory units include (but are not limited to):

  • Product and service knowledge
  • Knowing your customers and their needs
  • Systems and resources
  • Customer experience 

As well as the on-programme assessment there will be an End Point Assessment which will be carried out by an external independent assessor. This will include: 

  • Apprentice showcase
  • Observation of practice
  • A professional discussion

Take a look at the next level. 

Level 3 Customer Service Specialist

The role of a Customer Service Specialist is to deliver high quality products and services to the customers of their organisation.

The Customer Service Specialist is a ‘professional’ for direct customer support within all sectors and organisation types.

Next steps

If you are interested in applying or would like to enquire about the course, then please fill in the form below and someone will be in touch.