Leadership and Management

Our fantastic range of leadership and management apprenticeships can help you develop the skills and behaviours to confidently and comfortably lead a team. For those in customer service or administrative roles an apprenticeship can provide you with a valuable skill set, allowing you to excel in your role. 

Click the numbers below to jump to courses of that level. Click on a course to learn more.

If you are unsure which apprenticeship is best for you, then do get in touch. A member of our apprenticeship team will be happy to guide you.

Level 2

Level 3

Level 4 & 5

level 2 courses

Level 2 courses

Customer Service Practitioner Level 2

The Customer Service Practitioner Apprenticeship is designed for learners in customer service roles. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
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level 3 courses

Level 3 courses

Customer Service Specialist Level 3

The role of a Customer Service Specialist is to deliver high quality products and services to the customers of their organisation. The Customer Service Specialist is a ‘professional’ for direct customer support within all sectors and organisation types.
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Business Administrator Level 3

The Business Administrator Apprenticeship is suited to those working in a business administration role across any industry. It aims to develop learners’ knowledge, understanding and skills across a range of administrative practices and tasks.
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Team Leader Level 3

The Team Leader/ Supervisor apprenticeship is suited for those taking their first step into line management, or those with some experience of managing a team or project. You will focus on building the skills and knowledge you need to be an effective leader.
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Level 4 / 5 courses

Level 4 & 5 courses

Operational Manager Level 5

The Operational Manager apprenticeship is suited to those who manage a team and are accountable to more senior manager or business owner. You will focus on developing the skills to lead a team and achieve operational / departmental goals and objectives.
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Coaching Professional Level 5

The Coaching Professional apprenticeship develops the skills to lead in a non-directive manner, to empower and engage individuals', in order to help them learn through deep listening and reflection.
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