Leadership and Management
Our fantastic range of leadership and management apprenticeships can help you develop the skills and behaviours to confidently and comfortably lead a team. For those in customer service or administrative roles an apprenticeship can provide you with a valuable skill set, allowing you to excel in your role.
Click the numbers below to jump to courses of that level. Click on a course to learn more.
If you are unsure which apprenticeship is best for you, then do get in touch. A member of our apprenticeship team will be happy to guide you.
Level 2
Level 3
Level 4 & 5
Level 2 courses
Customer Service Practitioner Level 2
The Customer Service Practitioner Apprenticeship is designed for learners in customer service roles. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
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Level 3 courses
Customer Service Specialist Level 3
The role of a Customer Service Specialist is to deliver high quality products and services to the customers of their organisation. The Customer Service Specialist is a ‘professional’ for direct customer support within all sectors and organisation types.
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Business Administrator Level 3
The Business Administrator Apprenticeship is suited to those working in a business administration role across any industry. It aims to develop learners’ knowledge, understanding and skills across a range of administrative practices and tasks.
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Team Leader Level 3
The Team Leader/ Supervisor apprenticeship is suited for those taking their first step into line management, or those with some experience of managing a team or project. You will focus on building the skills and knowledge you need to be an effective leader.
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Level 4 & 5 courses
Operational Manager Level 5
The Operational Manager apprenticeship is suited to those who manage a team and are accountable to more senior manager or business owner. You will focus on developing the skills to lead a team and achieve operational / departmental goals and objectives.
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Coaching Professional Level 5
The Coaching Professional apprenticeship develops the skills to lead in a non-directive manner, to empower and engage individuals', in order to help them learn through deep listening and reflection.
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