Terms and conditions

Client Terms and Conditions

Please take your time to read these Terms. They include important information about us and the way in which we will provide services to you. If you have any questions about these Terms then we will be happy to answer them, so please do ask us.

References to you or your means you, as our client and the recipient of our Services. References to us, we or our means HCRG Care Group trading as The Learning Enterprise. The meanings of other words shown in bold in these Terms are included in the Glossary at Part E.

These Terms are structured in the following order:

• PART A – Our Services, Booking and Cancelling Services

• PART B – Paying for our Services

• PART C – Feedback and Complaints

• PART D – Other Important Terms

• PART E – Glossary

These Terms do not contain specific information about how much your training will cost. Details of our costs are set out in our Standard Prices available on our Website at 

If you are unsure about the costs of your training please ask us by our phone on 0300 303 0059 or by email at tletraining@hcrgcaregroup.com

Our privacy policy can be accessed on our Website at www.thelearningenterprise.co.uk

We may need to update these Terms from time to time. If we do this, then we will let you know. You will always be given the opportunity to read any updated Terms and ask us questions before agreeing to any changes.

If you book training with us on our Website or via our Phone Service, you are entitled to a 14 day cooling off period after the point of booking, during which time you may cancel the Services. However, please note you will need to pay for any Services that you have received within that 14 day cooling off period and, if you cancel your training less than 14 days before the booked training date a cancellation fee will apply.

Further details are included in the Terms below, where we explain how you will receive our Services, the different ways in which you can pay us for the Services you receive and when you will need to pay. Details are also included about how we hold your personal data.

These Terms are not intended to cover bespoke training bookings or training booked for cohorts of 6 or more individuals.

1 What Services do we provide?

1.1 We publish a list of our Services that are available on our Website. You can also hear a list of our Services by using our Phone Service. The Services may be updated from time to time, so please check our Website to see our up to date list.

2 How can you book your training with us?

2.1 Bespoke training sessions or sessions delivered to cohorts of 6 or more can be booked using our email or Phone Service so that we can fully understand your requirements. Please note that these sessions are not available for booking through our website and will be subject to a separate contract.

2.2 Individual training sessions can be booked : through our Website: www.thelearningenterprise.co.uk

(a) via email on

tletraining@hcrgcaregroup.com or

(b) via our Phone Service 0300 303 0059

2.3 You can access up-to-date information about training availability on our Website and via our Phone Service.

3 What happens when you book your training with us?

3.1 Once you have booked your training with us and payment has been received we will send you a booking confirmation via email setting out the details of your training course, venue and date.

3.2 You will also receive a receipt for any payment made at the time of booking via email.

3.3 For Bespoke Training sessions or sessions for cohorts larger than 6 you should consult your contract.

4 How do you cancel your training?

4.1 You may cancel or re-schedule your training by notifying us via email at training@thelearningenterprise.co.uk.

4.2 We ask that you let us know as soon as possible if you

would like to cancel or re-schedule your training.

4.3 If you wish to cancel your training to avoid incurring charges we would ask that you please let us know in writing at least 14 days before the date of the training (this includes weekends).

If you cancel training less than 5-10 days before the training date 50% of the course fee will be charged

If you cancel less that 5 working days before the training 100% of the course fee will be charged.

If you are more than 20 minutes late to your training then we reserve the right to charge 100% of the training course fees as a late cancellation/non-attendance fee.

Number of days’ written notice before commencement of training session

Percentage of course fee charged

Less than 5 working days


5-10 working days


14 + days (including weekends)


5 How much will you have to pay?

5.1 The price that you pay for the training you receive will be the price for that training stated in our Standard Prices. The Standard Prices are available on our Website. You can also hear a list of our Standard Prices via our Phone Service.

6 How do you pay?

6.1 The methods of payment that we accept are listed on our Website. You can also request this information via our Phone Service.

We love your feedback as it helps us recognise the great work of our dedicated team and identify areas where there is room for improvement. At the end of your training you will be asked to complete a course evaluation form. Should you have any additional feedback for us, including any complaints about our Services, please call us using our Phone Service, email us at 

8 Your Contract with us

8.1 By signing up to our training courses you agree to be bound by these Terms.

8.2 If there is any inconsistency between the documents that make up your Contract, then these Terms will take precedence. If there is any inconsistency between your Contract and any of our marketing or advertising materials, including details of any Promotion, then your Contract will take precedence.

8.3 We may need to update these Terms from time to time. If we do this, then we will let you know using your Preferred Method(s) of Contact. You will always be given the opportunity to read any updated Terms and ask us questions before agreeing to any changes. Once you have agreed to any updated Terms then the new version will only apply to those Services that you book after confirming your agreement. The most up-to-date version of the Terms will always be available on our Website.

9 Personal information

Your personal information will be processed by us in accordance with our privacy policy. If you are reading these Terms on our Website, you can access our privacy policy at www.thelearningenterprise.co.uk

10 Personal property

Whilst visiting any of our sites, you will be responsible for your own belongings. We cannot accept any responsibility for the loss of, theft of or damage to any of your property or the property of anyone that accompanies you.

11 Third Party Rights

Except for you and us, no other person will have any rights under or in connection with these Terms or your Contract.

12 Changes in Relevant Law

12.1 If there is a change in Relevant Law then we may no longer be able to provide certain types of care. In agreeing to these Terms, you accept that this is the case. We will always let you know if there has been a change in Relevant Law that affects any Services we are providing to you or have provided to you in the past, as well as the consequences of any changes.

13 Assignment

13.1 We may assign and/or transfer your Contract to any person or organisation that acquires our assets, or to any other member of HCRG Care Group.

14 Governing Law

14.1 These Terms and your Contract with us, including any disputes or claims arising out of it, will be governed by and construed in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

“Bespoke Training” means [ training designed in conjunction with yourself to meet your specific requirements

“Booking Confirmation” means email confirmation of the date, venue and time of training you are booked onto

“Contract” means these Termsyour Registration Form and any ancillary documents.

“Phone Service” means our free telephone booking and customer care service 0300 303 0059

“Preferred Method(s) of Contact” means the one or more contact methods specified in your registration Form, as updated by you from time to time in accordance with these Terms, and by which you are happy for us to contact you as set out in these Terms.

“Promotion” means any other basis on which we offer Services or care aside from the basis set out in these Terms or our Standard Prices (if any).

“Registration Form” means the document by which you provided

your personal information to us during registration.

“Relevant Law” means any and all laws, regulations, guidelines and professional standards or obligations applicable to the delivery of our Services or care to you.

“Services” means those services offered by us to individuals from time to time, as listed on our Website.

“Standard Prices” means our standard prices from time to time for Services, as listed on our Website at 

“Terms” means these terms and conditions.

“Us”, “we” or “our” means HCRG Care Group as The Learning Enterprise, a company registered in England and Wales. Our company registration number is 07557877 and our registered office is at The Heath Business and Technical Park, Runcorn, Chesire WA7 4QX

“Website” means 

“You” or “your” means you, as our client and the recipient of our Services.