Course summary
This learning enables colleagues to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This learning is designed as part of the strategy on dealing with violence against colleagues in the workplace, and to support all colleagues dealing with the public who may need to deal with potentially violent situations.
| Applicable audience |
This learning is suitable for all learners.
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| Pre-requisites |
There are no pre-requisites required for this learning.
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| Delivery method |
This learning is delivered by a virtual classroom.
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| Duration |
This learning will take 2 hours and 30 minutes to complete.
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| Materials and resources |
Learners should have access to a computer with an internet connection and Microsoft Teams.
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| Refresher |
It is recommended that this learning should be completed every 3 years.
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| Minimum/maximum learner numbers |
A minimum of 4 and maximum of 12 learners are required for this training.
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